What is your refund policy?

All services are non-refundable.

Partial refunds may be considered for properties where sellers have opted to no longer sell, but only if 24+ hour notice is received and services have not begun. Refunds are subject to credit card processing fees, so the full amount may not be refunded.

What is your cancellation policy?

You are welcome to cancel and reschedule at any time, though we require 24 hour notice to avoid any additional charges.

what is the lead time for services?

We try to get photos delivered within or by the 24 hour mark.

Real estate videos such as the walkthrough, aerial, and/or cinematic are typically delivered within or by 48 hours.

Social media videos can take up to (1) week or more depending on the quantity of videos purchased.

What do i need to do to prepare for your arrival?

For Real Estate Photos

• Ensure the home is ready the day before the photoshoot. Majority of the time our photographers have other listings within the same day and will need to leave within a certain timeframe. Ensuring the house is ready before we arrive is very beneficial to ensure there is no need for a return visit, added travel fees, or delays in getting your photos to you.

• Keep cars, trash cans, etc. out of the driveway and ensure they are not in front of the home. This helps to ensure there are no unwanted items in the photos. While our photographer goes the extra mile and remove small things while on site, if there is an excess of items, they will be left in place and may be in the photos.

• Photoshop is definitely possible but this is subject to added fees and not always an option depending on the background.

• Be sure to communicate key features of the home you want showcased in the photos as well as clear “do not” showcase items.

For Real Estate Videos

• Provide an unlicensed song for the video to be edited with to avoid any copyright issues, and to ensure you like the song that will be added to the video.

• Be sure to communicate key features of the home you want showcased in the photos as well as clear “do not” showcase items.

For Social Media Videos

• Come up with ideas and be prepared to present examples to make the time the most efficient.

• Have clear idea of likes and dislikes for videos.

• Be communicative on what you want to stand out about you, your business, and/or your brand.

• If you don’t have any ideas, ask for a brainstorming session prior to booking the content capture day.

• Have some trending audios picked for your videos in advance and send them over to us before the content capture day.